🎙Listen on Spotify, Apple Podcasts, or wherever you get your podcasts!
💬 Every client interaction is a chance to build loyalty—or spark frustration. In this “Best Of” episode, Marc Cerniglia of Spotlight Marketing + Branding unpacks why clear communication is the ultimate client service tool. From expectation-setting to navigating negative reviews, discover how law firm owners can take back their time, energy, and peace of mind—without sacrificing results.
📌 Key Takeaways
- The #1 reason clients feel disappointed (and how to fix it).
- Why setting expectations is more powerful than delivering results.
- How staying in touch can turn clients into raving fans.
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Spotlight Branding
Spotlight Branding is a content marketing and branding firm for lawyers and other professionals. Our goal is to help you create an online presence that positions you as a credible expert in your field, keeps you connected with your network in order to stay top of mind and increase referrals, and to become more visible online so prospects can find you!
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