We’re Challenging Business Owners To Raise The Bar On Customer Service In 2012

Marc Cerniglia, Vice President of One Marketing, a Miami marketing agency, urges business owners to differentiate themselves through exceptional customer service.

Miami, FL – January 9, 2012 – Marc Cerniglia, Vice President of One Marketing, a Miami marketing firm, recently published an entry on his blog discussing the importance of customer service. The blog entry, titled “Your 2012 Resolution: Raise the Bar on Customer Service,” offers three tips for an improved customer experience.

Marc Cerniglia writes, “Customer service one of the best investments you can make. Good customer service differentiates you from the competition in your industry. Good customer service leads to happy customers, and happy customers lead to word-of-mouth referrals. ”

One Marketing specializes in marketing for Miami-based small businesses. They help clients to implement a unified, purposeful marketing presence by first creating a long-term strategic plan.

To learn more about One Marketing, visit their website at www.OneMarketingAgency.com.

About Marc Cerniglia:

As the Vice President of One Marketing, Marc works with small business owners to create dynamic branding and marketing campaigns. From logo and website design to advertising campaigns and strategic consulting, his goal is to help his clients grow their business into a profitable and fulfilling operation.

Marc’s personal areas of expertise include direct marketing, branding, web design, and relationship management.

About One Marketing:

One Marketing is a full-service Miami Marketing Agency.

Focusing on small business owners, One Marketing helps to create a unified marketing presence for their clients.

Their goal is to facilitate business growth for each client, while consolidating their marketing efforts in one location.

Many small business owners take a discombobulated approach to their marketing—a website here, a direct mail campaign there, but with no unifying central purpose.

And while many ad agencies are happy to cash in on business owners however they can, One Marketing looks out for the long-term well being of each client.

They help clients create a vision, a plan, and a purpose… all before they cut a check.

For more information, visit www.OneMarketingAgency.com.

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Spotlight Branding

Spotlight Branding is an internet marketing and branding firm for lawyers. Our goal is to help our clients create an online presence that positions them as a credible expert in their field, keeps them connected with their network in order to stay top of mind and increase referrals, and to become more visible online so prospects can find them!