Your business is nothing without its list. The files upon files of customer data that you have stashed away can give you more insight and direction than most metrics, yet many business leaders know very little about their list — much less how to utilize it.
A great list has a few components. It’s usually more than just an Excel spreadsheet with names, addresses, email addresses, preferences, and phone numbers. But if you don’t even have that, then you need to do some serious updating before you go any further!
Start by scrubbing your list. Remove any names that are no longer prudent. Then, call the remaining people on the list and verify contact information or ask for additional details. Make this an impossible offer to turn down by providing a reward or something of value to those who opt to share more details with you. As more people offer their information, you have multiple tools to market directly to them. (This will come in handy later.)
Now that you have a brand new, scrubbed, beautiful list, it’s time to break it down. Your list has to be segmented into multiple components to provide a scope of your business’s well-being and to pinpoint target areas. Start with three “buckets”:
- Prospects
- Customers
- Bad Leads
From there, you can break the list down even further to include:
- Canceled customers
- Hot leads
- Customers with high spending
- New sales
As you categorize your list into various buckets, a plan will emerge. Your team can develop campaigns to upsell clients who may need more of the services you can offer while pinpointing those who could be resold on your company. This segmented data is then a powerful tool to help you specifically target your lists rather than casting a wide net and only catching a few leads.
One of the easiest ways to target each group is through relationship marketing. Increase your content production, and keep hitting your customers with your message, using the information from your list to guide you. Start with an email blast, and then pepper in a few postcards. Next, host a Facebook Live event with that very same information and invite a specialty group of people from your list (i.e., your hot leads or loyal customers). Each time you curate a message specifically for a segmented population, you are creating a message that will land right where they need it the most. But don’t let off the gas. Most readers only remember about 10% of what they consume, so keep communicating!
With a targeted list, you should have no problem finding a new tactic, a new device, or a new platform to get your message out to the people who need to hear it most. It all starts with perfecting — and updating! — your list.
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