This article was provided by our friend, Kristen David. Her company, Upleveling Your Business, empowers business owners to build thriving, profitable businesses run with systems. Learn more at www.uplevelingyourbusiness.com. Client care is a key component of any successful business – but as you grow, you might find that it’s one of the things that quickly drops off. This isn’t intentional by any means; it’s just a Read More

Imagine that you deliver a major victory for an important client—one that exceeds expectations. You’re happy for them, but you’re especially hyped about what the big win may represent for you: more business. Not only from them but from others in their network.  However, this doesn’t happen. Not only does the client decline to send business to your firm, but they go elsewhere as soon as their case wraps Read More

This article was provided by Racquel Pankau and the rest of our friends at Abby Connect. Racquel's journey began as one of the first Abby receptionists, the most important role at Abby Connect. After 12 years, Racquel has helped grow the company by performing various roles from IT support to hiring, training, staff development, and culture. Today, she is the Thought Leadership Director as an educational content Read More

This article was provided by our friends at Mission Recruiting, a recruiting firm dedicated to helping law offices around the country find the top talent they need to fuel their growth. Why is it so difficult to make the right hire these days? Your inbox is flooded with junk resumes, but you can’t hook anyone who is qualified and within your budget. You may even be ready to make an offer and to onboard a new team Read More

Things have been different at your firm over the last few months. Employees who were once eager to take on a new client file now seem less enthusiastic. Go-getters who used to voluntarily stay late now clock out at five on the dot.  None of these are good signs. They indicate that employee morale is low and no one is fully committed to the success of the firm anymore. When you’re trying to grow the business, this Read More

This article was provided by our friend, Kristen David. Her company, Upleveling Your Business, empowers business owners to build thriving, profitable businesses run with systems. Learn more at www.uplevelingyourbusiness.com. Delegation can be a difficult skill for small business owners to master, which is completely understandable. When you first started your business, chances are you were the Marketing Team, the Read More

Any small business, from solo law firms to CPAs, is like a plant. They can grow and flourish like crazy, but conditions have to be right. However, identifying those ideal conditions can be the biggest challenge, as your firm needs more than the sun. Small business owners need to work smarter (not harder) by tapping into their company’s strengths and prioritizing a growth strategy. Here’s how you can make that happen Read More

This article was provided by Shaun Buck and our friends at Newsletter Pro, an industry leader in print newsletters for small businesses. Their goal is to help businesses grow to their full potential with marketing strategies that seek to strengthen relationships with their prospects and customers. Click here to learn more. I try not to dwell on the past. I prefer to focus on tomorrow, which is still available for Read More