This article was submitted by our friends at Get Staffed Up, a staffing company that provides virtual assistants to law firms and other small businesses to help you free up valuable time and get more done! You know you need a consistent social media strategy, but you either don't have the time to do it yourself or the resources at your disposal to have someone manage it effectively. Frankly, your marketing needs Read More

As much as you may try to be, you're not going to be perfect. Some clients will inevitably be unsatisfied after working with you—possibly through no fault of your own! Now with social media, people have an outlet to air their grievances without even having to talk to you about it first, which has caused problems for small business owners all over the world. So what do you do when a disgruntled client who may be Read More

This article was provided by our friend, Kristen David. Her company, Upleveling Your Business, empowers business owners to build thriving, profitable businesses run with systems. Learn more at www.uplevelingyourbusiness.com. Law school taught me a lot of things, but the one thing it didn’t teach me was how to actually run a business. I went through a lot of trial and error (and worked a lot of 85+ hour Read More

Employee turnover is seemingly at an all-time high. There are also seemingly more open positions than ever before. While the job market is competitive, workers are looking for jobs that they feel confident they'll enjoy. You, on the other hand, want to find someone who will stick around and help propel your firm forward. At Spotlight Branding, we've created a hiring process that we believe helps us accomplish Read More

Client satisfaction is a measure of how well your products or services meet expectations. Because it is one of the most important indicators of client loyalty and purchase intentions, it helps predict business growth and revenue. Nearly every business claims to provide great client service. However, the ability to provide that level of service versus just promising it depends on a number of factors. Foremost is a Read More

This article was submitted by our friends at Get Staffed Up, a staffing company that provides virtual assistants to law firms and other small businesses to help you free up valuable time and get more done! Most of our time is consumed with busy work — creating content, answering emails, scheduling meetings, and more. These tasks stress us out and exhaust us, leaving little to no time or energy for high-value work. Read More

It’s no secret that small businesses have a high failure rate. According to recent data from the U.S. Bureau of Labor Statistics, nearly one in five go under within the first year.  Small business consultant and author Michael E. Gerber wrote The E-Myth in 1985 to shed light on why this happens. The E-Myth Revisited is an updated and revised edition that applies modern insights to the challenges faced by small Read More

We've been saying it for years now, but in case you haven't heard it yet—people want to work with the expert. If you run a "general practice," then you are NOT an expert. It also means that you're spending time doing things you don't particularly enjoy doing just to keep business coming through the door. However, if you're reading this article, we're going to assume that it means you're ready to drop the dead Read More