When it comes to customer service, what is your goal? For many business owners, the answer is just “satisfied customers.” They strive to provide a quality product or service and create a pleasant enough experience to ensure that the customer walks away satisfied… and that he or she becomes a repeat customer. But in reality, you should consider whether or not just aiming to simply satisfy a customer is setting Read More
Diversify Your Marketing – LFMM 261
Don't become too dependant on one marketing channel. You're in big trouble if you don't diversify your leads. Read More
How to Repurpose Your Content – LFMM 260
With limited time available in the day, learn ways to repurpose your content and reach more people. Read More
SEO vs Adwords – Which Should a Lawyer Do – LFMM 259
Once you've established your internet marketing foundation, SEO and Adwords are some additional tools that can enhance your efforts. Read More
In the Midst of Dirt Cheap Legal Providers, Don’t Panic.
This is an abbreviated version of our Commodity Report. If you'd like the full report, reach out to us at solutions@spotlightbranding.com. The legal profession is changing rapidly. High levels of competition combined with rapid changes in technology have created unprecedented market conditions. Not only are there more practicing attorneys in the United States than ever before, but the emergence of “DIY” legal Read More
A Lesson from a Water Bottle – LFMM 258
Are you just selling your services, or are you selling a story and an outcome? Take a lesson from a water bottle to determine where your firm stands Read More
5 Helpful Tips Guaranteed to Reduce Client Attrition
This is a continuation of an article titled “Client Attrition: The Deceleration in the Growth of Your Firm” that can be found in our client exclusive publication - Spotlight Quarterly. Most business owners understand that acquiring a new client is anywhere from 5 to 25 times more expensive than retaining an existing one or receiving a referral. In other words, it’s massively less expensive to retain clients, Read More
Raise Your Rates: A Premium Brand Means a Premium Price – LFMM 257
Want to raise your rates? If so, find ways in your marketing to tell people that you're the expert. Read More
4 Game-changing Strategies To Build Authority In Your Market
As with any business, your marketing and business development strategy plays a key role in your success. How can you attract the clients and the work that you legitimately enjoy - and free yourself from the economic pressure to take any matter that shows up at your door? Here are four ideas to get your wheels turning. Don’t try to implement all of these at once - I recommend focusing on just one or two initiatives Read More
How to Beat Cheap: Five Ways to Successfully Compete Against Low-Cost Legal Providers
This article was originally written by Daniel Decker for our client exclusive Spotlight Quarterly publication in the April 2017 Edition. Daniel is the co-founder of Spotlight Branding. The legal industry is highly competitive and becoming more so every day- you don’t need me to tell you that. There are more lawyers practicing than ever before, and meanwhile the popularity of free or dirt-cheap online services like Read More
