Employee turnover is seemingly at an all-time high. There are also seemingly more open positions than ever before. While the job market is competitive, workers are looking for jobs that they feel confident they'll enjoy. You, on the other hand, want to find someone who will stick around and help propel your firm forward. At Spotlight Branding, we've created a hiring process that we believe helps us accomplish Read More
5 Tips to Create a Great Client Experience
Client satisfaction is a measure of how well your products or services meet expectations. Because it is one of the most important indicators of client loyalty and purchase intentions, it helps predict business growth and revenue. Nearly every business claims to provide great client service. However, the ability to provide that level of service versus just promising it depends on a number of factors. Foremost is a Read More
Eliminate Distractions with a Solid Meeting Structure – LFMM 430
Having your team constantly come to your door with questions can be a huge distraction and cause you to waste more time than you need. This week we talk about the importance of a good meeting structure with your team and how you can make it happen. Read More
OI90: The Formula to Maximum Productivity
This article was submitted by our friends at Get Staffed Up, a staffing company that provides virtual assistants to law firms and other small businesses to help you free up valuable time and get more done! Most of our time is consumed with busy work — creating content, answering emails, scheduling meetings, and more. These tasks stress us out and exhaust us, leaving little to no time or energy for high-value work. Read More
One of the Most Important Books You’ll Ever Read: The E-Myth Revisited by Michael Gerber
It’s no secret that small businesses have a high failure rate. According to recent data from the U.S. Bureau of Labor Statistics, nearly one in five go under within the first year. Small business consultant and author Michael E. Gerber wrote The E-Myth in 1985 to shed light on why this happens. The E-Myth Revisited is an updated and revised edition that applies modern insights to the challenges faced by small Read More
076 – Providing the Best Customer Service with Marlene Cosain
You know customer service is important, but what are you really doing to stand out? This week we're joined by Marlene Cosain from Abby Connect to talk about the ways you can go above and beyond. Learn more at www.abby.com Read More
How to Find Your Niche
We've been saying it for years now, but in case you haven't heard it yet—people want to work with the expert. If you run a "general practice," then you are NOT an expert. It also means that you're spending time doing things you don't particularly enjoy doing just to keep business coming through the door. However, if you're reading this article, we're going to assume that it means you're ready to drop the dead Read More
3 Big Benefits of Documenting Your Systems – LFMM 428
This week, we're talking about the importance of documenting your internal systems and processes. Do YOU have a manual in place? Read More
074 – Integrating a Subscription Model for Your Firm with Attorney Mathew Kerbis
Can law firms have a subscription model like Netflix? Attorney Mathew Kerbis believes it can be done, and he is setting out on a mission to prove it! Learn all about how you can make it possible in your firm. To learn more, check out Mathew's podcast, Law Subscribed, wherever you consume podcasts! Read More
Traction: Get A Grip On Your Business
Most business owners are passionate about what they do and relish the opportunity to build a successful company. While there’s no shortage of programs, grants, and online guidance available to help smaller enterprises get off the ground, you may find that you run into difficulties keeping it on the road to success. Passion is great, but you need processes too. Turning a business idea into a well-functioning Read More
